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For digital marketing services, the return and refund policy operates within specific timeframes:
Initial satisfaction period: You have fourteen days from the date of service commencement to request a refund if you are not satisfied with our initial work. This applies to new client engagements only.
Monthly service cancellation: For ongoing monthly services, you may cancel at any time with thirty days written notice. Services will continue until the end of the current billing cycle, and you will be responsible for payment of services rendered during that period.
Project-based services: For fixed-price projects, refund requests must be submitted before project completion. Once a project milestone is completed and delivered, that portion becomes non-refundable.
Refund processing time: Approved refunds are processed within thirty business days from the date of approval. The time for funds to appear in your account may vary depending on your payment method and financial institution.
To be eligible for a refund or return, the following conditions must be met:
Written request: All refund requests must be submitted in writing via email to your account manager or through our contact page. Verbal requests will not be accepted.
Timely submission: Requests must be submitted within the applicable timeframe as outlined in the "Return Timeframes" section.
Service not yet delivered: Refunds are only available for services that have not yet been completed and delivered to you. Completed deliverables are non-refundable.
Reason for request: You must provide a clear reason for your refund request. We will review each request on a case-by-case basis and may require additional information to process your request.
Compliance with agreement: You must be in good standing with your service agreement, with all payments up to date, except for the disputed amount.
As a provider of digital marketing and SEO optimization services, our services are delivered electronically and do not involve physical products that require shipping.
Therefore, there are no return shipping costs associated with our services. All deliverables, reports, and work products are provided digitally through secure channels such as email, cloud storage, or our client portal.
In the event that we have provided any physical materials as part of our services, you will be responsible for the cost of returning such materials to us, unless the return is due to an error on our part.
The return and refund process follows these steps:
Step 1: Contact us: Submit a written refund request via email to your account manager or through our contact page, including your account information and reason for the request.
Step 2: Review period: We will review your request within five business days and may request additional information or clarification if needed.
Step 3: Discussion: Our team will contact you to discuss your concerns and attempt to resolve any issues. In many cases, we can address concerns through service adjustments or additional work at no extra cost.
Step 4: Decision: If we cannot resolve your concerns, we will make a decision on your refund request based on the services provided, deliverables completed, and time invested.
Step 5: Processing: If approved, we will process your refund within thirty business days using the original payment method.
Step 6: Confirmation: You will receive confirmation once the refund has been processed. Please allow additional time for your financial institution to reflect the refund in your account.
You may cancel your order or service agreement under the following conditions:
Before service commencement: If you cancel before we begin providing services, you will receive a full refund of any amounts paid, minus any non-refundable setup fees as specified in your service agreement.
During service delivery: If you wish to cancel ongoing services, you must provide written notice at least thirty days before your desired cancellation date. Services will continue until the end of the current billing period, and you will be responsible for payment of all services rendered up to that date.
Cancellation procedure: Submit your cancellation request in writing via email to your account manager or through our contact page. Include your account information, desired cancellation date, and reason for cancellation.
Post-cancellation: Upon cancellation, we will provide you with a final report summarizing all work completed and recommendations for your ongoing digital marketing efforts. You will retain access to all deliverables provided during the service period.
Pro-rated refunds: Any prepaid amounts for services not yet delivered will be calculated on a pro-rata basis and refunded within thirty days of the effective cancellation date.
We stand behind the quality of our work. If you are unsatisfied with our services within the first thirty days of engagement, we will work with you to understand your concerns and make necessary adjustments to our approach at no additional cost.
If we cannot resolve your concerns to your satisfaction within this initial period, we will refund any fees paid for services not yet rendered. This guarantee applies to new client engagements and excludes services that have already been completed and delivered.
Our refund procedure is designed to be fair and transparent:
Request submission: Submit a written refund request including your account information, services in question, amount requested, and detailed reason for the refund.
Evaluation: We will evaluate your request based on several factors, including the services provided, deliverables completed, time and resources invested, contract terms, and the nature of your concerns.
Resolution attempt: Before processing a refund, we will make every effort to resolve your concerns through service adjustments, additional work, or other mutually agreeable solutions.
Calculation: If a refund is approved, we will calculate the refund amount based on services not yet delivered, taking into account any work completed and expenses incurred.
Processing: Approved refunds are processed within thirty business days from the date of approval. Refunds are issued using the original payment method whenever possible.
Notification: You will receive written confirmation when your refund has been processed, including the refund amount and expected timeframe for funds to appear in your account.
Disputes: If you are not satisfied with our refund decision, you may request a review or escalate your concern as outlined in our Terms of Use.
The following items and services are non-refundable once completed or delivered:
Completed deliverables: All completed work products, including website audits, SEO reports, content strategies, keyword research reports, analytics reports, and technical recommendations are non-refundable as they represent completed work with immediate value.
Implemented services: Any services that have been implemented or executed, such as technical SEO changes, content creation and publication, link building activities, and campaign setup work cannot be refunded.
Setup and onboarding fees: Initial setup fees, onboarding costs, account configuration, and system integration work are non-refundable as these represent time and resources invested in understanding your business and establishing our working relationship.
Consultation sessions: Strategy sessions, consultation calls, and advisory services that have been completed are non-refundable.
Third-party costs: Any costs we have incurred on your behalf for third-party tools, services, or platforms are non-refundable.
Discounts and promotions: If you received a discounted rate or promotional pricing, refunds will be calculated based on the discounted amount paid, not the standard rate.
If you have questions about this return policy or wish to discuss your specific situation, please contact us. We're committed to finding fair solutions that acknowledge the work performed while addressing legitimate concerns.
Milbourne St, Carlisle CA2 5ZF, United Kingdom
Phone: +44 7913 287447
Email: talk@assuredcatalogue.world
Assuredcatalogue